Privacy Policy

Introduction About This Policy

bg999 status ("we", "our", "platform") operates a trusted online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") explains what information is collected about you when you use our website and services, how it is processed, and under what circumstances it may be shared with third parties.

By registering for or continuing to use our services, you are considered to have agreed to the terms of this Policy. This Policy is an integral part of our Terms and Conditions and both documents should be read together.

This Policy applies only to the services of bg999 status. Third-party websites or applications may have their own privacy policies, and we are not responsible for those.

1 What Information We Collect

1.1 Registration and Account Information

When you create an account at bg999 status, the following information is collected:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Mobile banking number (bKash, Nagad, Rocket, Upay) — for deposits and withdrawals only

1.2 Verification Information

To confirm age and identity and to maintain financial security, we may collect identity document information such as a national ID number or passport details. This information is used solely for verification purposes and is kept strictly secure.

1.3 Transaction and Activity Information

Information related to your activity on our platform — such as deposit and withdrawal history, game play records, bonus claim history, and account settings changes — is recorded automatically.

1.4 Technical Information

The following technical information is collected automatically while you use our website or app:

• IP address and device identity
• Browser type, version, and operating system
• Page visit times, session duration, and navigation patterns
• Data collected through cookies and similar tracking technologies

2 Purpose of Using Information

bg999 status uses the collected information for the following legitimate purposes:

2.1 Providing and Operating Services

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Ensuring bonuses, cashback, and VIP benefits
• Managing game and betting activities

2.2 Security and Fraud Prevention

We analyse transaction and activity patterns to detect and prevent unauthorised access, fraud, and money laundering. This is essential to protect the interests of all users on our platform.

2.3 Customer Support

Our 24/7 live chat and email support team may view your account and transaction information to resolve your issues. This access is restricted solely to providing support.

2.4 Communication and Promotions

With your consent, we may send information about new bonuses, promotions, and services via email or SMS. You can stop receiving these communications at any time.

2.5 Service Improvement

By analysing usage patterns, we improve service quality, develop new features, and make the user experience more relevant.

3 Information Sharing and Disclosure

bg999 status does not sell your personal information. However, information may be shared in the following limited circumstances:

3.1 Service Partners

Our payment processing partners (mobile banking platforms such as bKash, Nagad, Rocket, and Upay) receive the information necessary to complete transactions. These partners have their own privacy policies and are obligated to use the information they receive solely for transaction purposes.

3.2 Game and Technology Providers

Game providers such as Pragmatic Play, PG Soft, JILI, and Evolution may receive minimal technical information to operate games. They may not disclose this information to any third party.

3.3 Legal Obligations

If we are required to disclose information to authorities under applicable Bangladeshi law or a court order, we will do so. In such cases, we will disclose only the information legally required.

3.4 Business Transfer

If there is a change in the ownership or management of the platform in the future, user information may form part of the transferred assets. In that case, the new authority will be bound to comply with this Privacy Policy.

4 Cookies and Tracking Technologies

Cookies and similar technologies are used on the bg999 status website. Cookies are small text files stored on your device.

4.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and operating the basic functionality of the service. Disabling them will make the service unusable.

4.2 Functional Cookies

These cookies are used to remember your preferences (language, theme settings) so you do not have to reconfigure settings each time you log in.

4.3 Analytics Cookies

Analytics cookies are used to understand which parts of the website are used most and where improvements to the service are needed. The data obtained from these cookies is aggregated and anonymised.

4.4 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause parts of the service to not work correctly.

5 Data Security Measures

We apply industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All data transmission is secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Controls: Only staff who need it are granted access to specific information.
• Regular Audits: System security is regularly assessed and improved.
• Two-Step Verification: Additional verification is required for sensitive account actions.

However, transmitting information over the internet is not 100% secure. We make every effort to provide maximum protection, but we cannot guarantee the complete elimination of the possibility of unauthorised access.

6 Data Retention Period

bg999 status retains information for as long as your account is active and for as long as necessary to provide the service. Even after account closure, some information may be retained for a specified period for the following reasons:

• To meet legal obligations
• For dispute resolution purposes
• To prevent fraud and ensure security
• For auditing financial transactions

Once the need to retain information has ended, it is securely deleted or anonymised.

7 Your Rights

You have the following rights regarding your personal information at bg999 status:

7.1 Right to Access Information

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the stored information.

7.2 Right to Correction

If there is an error in your information, you can request a correction. You also have the option to correct it yourself in account settings.

7.3 Right to Deletion

You can request deletion of your personal information provided there is no conflict with a legal obligation or legitimate interest. This request can also be made when closing your account.

7.4 Right to Opt Out of Promotional Communications

If you do not want to receive marketing or promotional messages, you can inform our support team at any time. Service-related necessary communications may still continue.

To exercise these rights, contact us via our 24/7 live chat or email.

8 Protection of Children and Minors

bg999 status strictly does not provide services to persons under the age of 21. Our registration process includes age verification measures and we do not knowingly collect information from minors.

If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed. More information about our Responsible Gaming Policy can be found on the relevant page.

9 Third-Party Links

Some games or services on our platform may use third-party technology. These third parties have their own privacy policies and bg999 status is not responsible for their data collection practices. For transactions with payment providers, their respective privacy policies will apply.

10 Policy Changes

bg999 status reserves the right to update this Privacy Policy at any time. For significant changes, you will be notified via your registered email or through a notice on the platform. Continuing to use the service after a change means you have accepted the revised policy.

The date of any change will always be displayed at the top of the policy. We maintain an archive of previous versions, which can be provided upon request.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• 24/7 Live Chat: Contact us at any time via the live chat button on the website
• Email: [email protected]

Our support team provides assistance in both Bengali and English. Detailed information about our services can be found on our about page.

We take all privacy-related requests seriously and make every effort to respond as quickly as possible.